MyCalls Enterprise is ideal for a business or organisation which has has multiple branches located remotely. It makes it possible to gather and consolidate the information from a separate NEC Phone system at each branch.
MyCalls Enterprise can be configured to enable call activity data from different departments with similar functions, e.g. sales, to be compared at branch or organisation level, which provides opportunities for more efficient call handling and increased productivity.
Our diverse range of telecoms solutions provide our clients with the flexibility to grow alongside you. We offer a full range of products and services that match your requirements and all the support you would expect from a large telecoms provider. The SV9100 range is the perfect choice for any SME due to its diversity and product features. Ask us for a demonstration today!
MyCalls Call Manager adds an extra dimension to call management and performance with an unparalleled range of user-friendly features. These help a business save money, win profitable new business and dramatically increase customer service levels.
Managers enjoy a real-time overview of the telephone activity of their team - who’s on a call, who’s holding, who’s off-hook and how many callers hang up before their calls are answered.
This bird’s eye view means individual and group productivity is easily monitored and managed and problems are dealt with straight away, e.g. calling back customers who abandoned calls, which retains customers and sales. The ability to display call performance data in real-time on a wall board increases motivation for teams and individuals.
MyCalls can be programmed to alert a manager when a particular set rule has been broken. For example, if a call has gone unanswered for over 30 seconds, or when abandoned calls exceed a set level. This leaves busy managers free to concentrate on their everyday tasks until an alert requires their attention and action. Similarly, call costs are reduced because alarms can be set to flag unauthorised calls, particularly to high cost premium rate numbers, international calls and to mobiles.